Privacy Policy – Mobility Scooters UK Ltd

Welcome to the privacy policy of Mobility Scooters UK Ltd. We value your trust and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

Company Details:
Mobility Scooters UK Ltd
Suite Ra01, 195–197 Wood Street, London, E17 3NU
Company No. 12422917
Email: [email protected]

We comply with the UK GDPR and the Data Protection Act 2018. By using our services, you agree to the practices described in this privacy policy.

Information We Collect

We collect different types of information to provide and improve our services:

Personal information: Name, address, phone number, and email address.
Order details: Products purchased, delivery instructions, and preferences.
Payment information: Processed securely via trusted third-party providers (we do not store full payment card details).
Browsing data: IP address, device type, and usage statistics, collected through cookies and analytics tools.

How We Use Your Information

Your data is used responsibly and only for purposes that support you as our customer, including:

Processing and delivering your orders.
Providing customer service and aftercare support.
Sending marketing communications only where you have given consent.
Complying with legal obligations and fraud prevention.

Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

Contract: To fulfil your order and provide services.
Consent: For optional marketing communications.
Legal obligation: To comply with UK laws and regulations.
Legitimate interest: To improve our website and services securely.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and help us improve our services. Cookies may track anonymous usage statistics and preferences. For full details, please see our Cookie Policy.

Sharing Your Information

We never sell your personal data. However, we may share information with trusted third parties where necessary:

Delivery partners and couriers for order fulfilment.
Payment providers to securely process transactions.
Professional advisers and regulators where legally required.

Data Security & Retention

We implement robust technical and organisational measures to protect your data. Personal information is retained only as long as necessary to fulfil the purposes described in this policy or meet legal obligations.

Your Rights under UK GDPR

You have the following rights regarding your personal data:

Access to your personal information.
Correction of inaccurate or incomplete data.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Data portability to another service provider.

If you wish to exercise your rights, please contact us using the details below.

Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from individuals under 18 years of age.

International Transfers

If your data is transferred outside the UK (for example, by our cloud service providers), we ensure that adequate safeguards are in place in line with UK GDPR requirements.

Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed.