Delivery Policy

Mobility Scooters UK Ltd (Company No. 12422917) is a UK mobility scooter and wheelchair retailer based in London. This page explains our delivery policy—how mobility scooter delivery UK works, what to expect, your rights, and how we support you.

Delivery Coverage

We deliver to all parts of the United Kingdom—England, Scotland, Wales and Northern Ireland. Our goal is to make shipping information mobility scooters clear and easy for every customer.

Exceptions & surcharges: Some remote postcodes (e.g. islands, highland areas, or very remote locations) may take longer or incur an additional delivery cost. If your address is affected, we will notify you before finalising your order.

Delivery Times

• Standard delivery for in-stock mobility scooters: 2–5 working days after payment confirmation.
• Special-order or bespoke scooters (custom colours, large models, special build) may take longer; the estimated delivery time will be shown on the product page and in your order confirmation.

Delivery Costs

• Delivery cost depends on model size, weight, and destination postcode.
• Some scooters qualify for free delivery — this will be clearly stated on the product page.
• For remote postcodes or locations with difficult access, a surcharge may apply. We compute this based on weight & distance, and you’ll see any additional charges before you pay.

Optional Handling Services (“White Glove”-style)

If you prefer extra care, we offer an optional assistance service for delivery. This includes helping bring in the scooter, removing packaging, pre-assembly, and carrying to a ground-floor point. Fees for this service will be confirmed separately during checkout or after you contact us asking for it.

Order Processing & Confirmation

1. You place your order via our website.
2. We send an order confirmation to your email address.
3. We verify payment and any optional services (e.g., “assisted delivery”, custom colours).
4. We prepare the scooter for dispatch (assembly, quality checks, packaging).
5. We dispatch with a trusted courier; you will receive tracking information.

Tracking & Updates

After dispatch, we email you tracking details so you can follow the delivery. If you need help or want an update at any point, contact us at [email protected].

Receiving Your Scooter

• Make sure someone is available to accept and sign for the delivery.
• Large or heavy scooters may require two people or assistance to move safely indoors.
• Check access (doorways, hallways, lifts, steps) before delivery; inform us of any restrictions when placing your order.

Delays & Issues

Sometimes delays happen due to stock shortages, courier problems, bad weather, or external events. If there is a delay, we promise to let you know as soon as possible and provide a revised delivery estimate.

Returns & Refunds

Full details of returns, refunds or cancellation can be found on our Returns Policy page. Please refer there if you need to return your scooter or request a refund.